Hyland’s Alfresco Process Automation platform helps aYo boost financial inclusion and change lives in Africa
“Downloading documents was a full-time job, but the automated process takes just minutes.” — Heidi Badenhorst, Group Head Strategic Projects and Innovation, aYo Holdings
aYo provides micro hospital and life insurance services for more than 15 million people in underserved communities in Uganda, Ghana, Zambia and Cote d’Ivoire. As an MTN subsidiary, aYo has ambitious goals to scale up across all the markets MTN operates in, taking low-cost life and hospital coverage to more than 100 million people via their mobile phones.
In this case study, you’ll read how aYo slashed claims processing time and costs thanks to claims automation built on Hyland’s Alfresco Process Automation platform. With the solution aYo can easily submit its claims and upload supporting documents using WhatsApp and other avenues that are convenient for end users.