The claims environment is hyper-ready for digital transformation, and many insurers are transforming their property and casualty claims operation to meet customer expectation and capture opportunities available in the digital age.
They are doing so by replacing legacy core systems with a platform architected for connectivity across partner, developer, data and process ecosystems. And they are linking systems to better understand their customers and business.
A complete view of the customer
The OnBase Accelerator for Duck Creek Claims provides insurers with a complete view of their information so they can make better decisions, accelerate processes and deliver a better customer experience.
Validated by Duck Creek as a certified Anywhere Managed Integration (AMI), the OnBase Accelerator for Duck Creek Claims can reduce the time of deployment by more than 50 per cent and reduce the risk of upgrading both OnBase and Duck Creek.
OnBase is Hyland’s enterprise information platform, combining integrated document capture, enterprise content management (ECM), case management, intelligent automation, customer communications management and secure file sharing. OnBase extends and complements the value of the Duck Creek OnDemand platform.
Make better, faster claims decisions
Through the Duck Creek integration, OnBase organises all content surrounding a specific claim in a tabbed folder interface with supporting documents just a click away. Claims adjusters instantly access those documents directly from Duck Creek, improving decision-making and eliminating the need to search through multiple applications, file shares and paper records.
Improve claims handling and accelerate cycle times
Adjusters can track missing or required information as the claim is set up to ensure it is collected and available for review before key determinations are made. If something is identified, they can take action.
The solution pulls information from Duck Creek to create claims correspondence and other related documents with minimal staff involvement. In turn, activities automatically trigger workflow processes, initiating requests for information and assigning. Insurers optimise document and data management, increasing workforce productivity and improving their essential day-to-day processes.
The OnBase-Duck Creek integration advantage
By adding the ability to manage business-critical documents, OnBase extends the powerful data management functionality of Duck Creek.
Additional benefits include:
- Extends the core:
Empowers workers to manage scanned paper documents, print streams, application files, electronic forms, emails and more, all in the context of their familiar core system screens and business processes.
- Simplifies information access and control:
Employees, agents and brokers spend less time looking for information and more time working with it.
- Keeps information secure:
By applying multiple levels of protection, including advanced authentication and encryption, data is secure at rest, in use and in motion.
- Speeds new product and process development:
With true codeless configuration so that non-technical line-of-business personnel can design or change products to meet evolving needs, create workflows that improve process efficiencies and generate reports that provide new insight.