Retail

Streamline business processes and improve customer service

Improve information security and compliance

Paper documents made it difficult for Clicks Group Limited, a specialist retail group in South Africa, to maintain compliance, especially in its accounts payable and human resources departments. After learning about Hyland and OnBase at a conference, the retailer realised it wasn’t just a document management system.

“It opened our eyes to see the new processes that we could implement with OnBase because it’s scalable and easy to work with,” says Paul Niemantinga, director of accounts payable at Clicks Group.

With OnBase, Clicks Group has eliminated the high cost of storing paper and finding documents as well as manual processing. The group has stronger security and tracking, improving compliance with multiple regulations in departments across the company.

Experience efficiencies across the retail enterprise

By using OnBase, retailers can:

  • Scale their solution across corporate and store locations while managing information in a central repository
  • Promote faster inter-departmental processing, allowing staff to make better, more informed decisions
  • Provide users with mobile access to information on their phones and tablets, allowing them to work on projects no matter the time or their location

OnBase enables retailers to meet the needs of each department – including Accounting and Finance, Human Resources and Legal – with one easily supported application, letting them start with a single department or solution and expand as time, goals and budget permit.

Incident Management

The Hyland incident management solution gives retailers the tools they need to efficiently submit incident files and mitigate future risk.