Public Assistance and Human Services

Speed applications, eligibility determination and decisions to improve service delivery


An estimated 59 million Americans, or 19 percent of the U.S. population, receive assistance from a safety net program during an average month. Urban Institute

Human services agencies face increasing workloads, cost controls and reduced staffing, all while trying to deliver public assistance programs. Outdated paper-based processes and manual tasks make it difficult to efficiently manage cases and lead to unhappy constituents, or worse, constituents who fall through the cracks in receiving needed benefits.


Hyland’s scalable content services platform and configurable tools can help.