Public Assistance and Human Services
Speed applications, eligibility determination and decisions to improve service delivery
Hyland named a Leader in the Gartner Magic Quadrant for Content Services Platforms
An estimated 59 million Americans, or 19 percent of the U.S. population, receive assistance from a safety net program during an average month.
Human services agencies face increasing workloads, cost controls and reduced staffing, all while trying to deliver public assistance programs. Outdated paper-based processes and manual tasks make it difficult to efficiently manage cases and lead to unhappy constituents, or worse, constituents who fall through the cracks in receiving needed benefits.
Hyland’s scalable content services platform and configurable tools can help.
Reduce manual processes and increase efficiencies
By leveraging efficiency-driving capabilities like document capture , case management and mobile access, agencies can eliminate manual tasks, reduce errors and speed eligibility determination for programs such as Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), disability and more. Hyland’s platform also integrates with existing grant management systems to efficiently connect files and required documentation for the grants and funding that help drive these critical programs and ensure compliance.
Speed applications with online forms and automated workflow
When staff are searching stacks of paper or manually trying to find files, processing applications for review, approval or denial can be delayed and create backlogs. With Hyland’s content services, agencies can use online forms to eliminate paper and automatically route applications with a rules-based workflow, digitally transforming operations to make faster decisions while building citizens’ trust in government.
Centralize information on a single platform
Outdated legacy systems create information siloes and make it difficult for staff to quickly find what they need to serve citizens. A secure, central online content repository and case management tools provide an electronic constituent file and ease of access to a complete view of the case history along with document deficiency checklists to identify incomplete case files.
Enhance citizen engagement via digital channels
Hyland’s capabilities enable citizens to easily submit forms and supporting documentation through their preferred method, such as mobile device, email or an online portal. Additionally, employees can leverage automated capture to scan applications sent in through the mail and then route them electronically. Automatically create correspondence and send notifications with
customer communication management
tools to reduce churn and ensure constituents re-certify and re-establish eligibility for benefits on time.