Leadership at Hyland

Our leadership team exemplifies Hyland’s core values – to be ethical, innovative, kind and customer-focused – embracing the principle that customers are partners and employees are family. Together with more than 4,100 Hyland professionals around the globe, our leadership team is dedicated to providing products and solutions that grow with our customers.

Executive leadership

Bill Priemer, President & CEO

Bill joined Hyland in 1997 as Vice President of Marketing. He became Vice President of Sales & Marketing in 2001, Chief Operating Officer in 2005, and CEO in January 2013. Prior to joining Hyland, Bill worked at FedEx Corporation and at AST Research, a personal computer manufacturer.

Bill received a master’s degree in Marketing from Northwestern University and undergraduate degrees from Boston College. He was born and raised in Northeast Ohio. While he has lived elsewhere and travels extensively, he is happy and proud to call the Cleveland area home.

Bill serves on the boards of John Carroll University and of BVU: The Centre for Non-Profit Excellence. He has been a member of Vistage International since 2010.

Nancy Person, Executive Vice President and Chief Financial Officer

Prior to joining Hyland in 2010, Nancy worked in the in the financial services industry in reporting and audit roles, serving as manager in the Risk Review Group at KeyBank and senior manager of financial reporting at Charter One Bank (now Citizens Bank). Nancy began her career with Deloitte in their Audit & Assurance group after graduating with a bachelor’s degree in Business Administration from Cleveland State University.

Nancy serves as a member of the Business Advisory Council of the Federal Reserve Bank of Cleveland.

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Ed McQuiston, Executive Vice President and Chief Commercial Officer

Ed joined Hyland in 2001 as the Director of Healthcare Solutions, founding Hyland’s first vertical practice. In 2012, Ed was promoted to the role of Vice President of Global Sales. In 2016, Ed was named Senior Vice President of Global Sales & Marketing with responsibility for aligning those areas in support of Hyland’s global expansion. In 2017, Ed became Hyland’s Executive Vice President & Chief Commercial Officer. His tenure at Hyland and extensive knowledge of the Hyland platform helps support and expand Hyland’s strategic initiatives.

With more than 20 years of experience in the content services and intelligent automation industries, Ed focuses on assisting organisations looking to accelerate digital transformation initiatives as he leads Hyland’s global sales, marketing, customer success and services programmes. Ed’s experience in driving vertical-specific initiatives, adapting to worldwide trends and his strong market understanding helps position Hyland as the go-to vendor for digital transformation. He serves on multiple non-profit boards in his passion areas of healthcare and education.

John Phelan, Executive Vice President and Chief Product Officer

John began his career at Hyland in 1999 as a Quality Assurance Representative. As the company began delivering Workflow services, he joined what would become the Professional Services group, where he consulted and managed for 10 years.

In 2011, John became the Vice President of Information Systems when Hyland was looking to bring a stronger business perspective to its own internal IT. John led the team through significant growth and acquisitions. In August of 2017, he returned to Research and Development as the Vice President of R&D Operations. As EVP & Chief Product Officer, he brings a wealth of experiences as he leads Hyland’s efforts to support the development of products and solutions.

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Noreen Kilbane, Executive Vice President and Chief Administrative Officer

Noreen Kilbane joined Hyland in 1993 and has served in several departments throughout her time at Hyland. She was appointed Senior Vice President of Administration in March 2016, and in 2017 was promoted to Executive Vice President and Chief Administrative Officer. Her role in Operations has allowed her to develop and implement processes enabling the administrative functions to run more effectively. Noreen received her B.A. in Accounting from Baldwin-Wallace University.

Tim Pembridge, Executive Vice President and Chief Legal Officer

Tim Pembridge joined Hyland in 2001 and currently serves as Executive Vice President & Chief Legal Officer. Tim leads the company's enterprise risk and compliance functions and legal affairs.

Prior to joining Hyland, Tim was a shareholder with Nischwitz, Pembridge & Chriszt Co., L.P.A. from 1996 to 2001, and a partner with Calfee, Halter & Griswold LLP from 1990 to 1995. Tim received a J.D. from Cornell Law School in 1982 and a B.S. in Environmental Resource Management from Allegheny College in 1979. He is a member of the Greater Cleveland Metropolitan Bar Association.

Senior leadership team

Hyland Software's executive team

Debbie Connelly
Senior Vice President, Chief People Officer

Derek Walker
Senior Vice President, R&D Engineering

Hyland Software's executive team

Ken Malone
Senior Vice President, Global Customer Success

Hyland Software's executive team

Sam Babic
Senior Vice President, Chief Innovation Officer

Hyland Software's executive team

Scott Dwyer
Senior Vice President, Product and Strategic Planning

Susan deCathelineau
Senior Vice President, Chief Customer Success Officer

Hyland Software's executive team

Valt Vesikallio
Senior Vice President, Global Services