Measure, monitor and report on solution information and activity, without involving IT or database administrators
As the pace of modern business keeps getting faster, your team's responsiveness must speed up alongside it. Real-time updates on your business are crucial to keeping business processes operating optimally and meeting evolving customer expectations. An enterprise content management (ECM) solution provides you with real-time insights into the status of your processes, the completeness of your records and the health of your system — allowing you to make prompt, informed decisions whenever you need to.
An ideal ECM solution allows you to:
- Gain real time visibility without involving IT. You need information about your business to make point-in-time decisions, which means you need real-time visibility into your processes, including notifications of volume thresholds and ageing content. This visibility will allow you to eliminate bottlenecks and make timely decisions, without waiting on a database administrator to run a report or gather information for you.
- Access dashboards from anywhere. Give your executives and knowledge workers real-time insights into the organisation from their mobile devices. Adding portals to your collaboration platforms ensures the latest information is right at their fingertips, whenever they need it.
- Analyse data your way. Dashboards are great, but sometimes deeper analysis of the data is required. ECM system should integrate directly with spreadsheets, allowing instant extraction of data, allowing you to slice the data the way you need to. When you need to extract data to a data warehouse, it should be easy and cost-effective. It is your data, after all.