With more than 1 million people residing in Montana, the state’s Department of Labor and Industry works to ensure residents receive needed workforce services. To provide these services, which include offerings like unemployment insurance, effective processes must be in place so the department can assist residents when needed.
However, outdated technology caused processes to slow down. Within the department’s unemployment insurance division, creating and processing notices for residents was cumbersome. Learn how Content Composer changed the State of Montana processes to better serve the community.