Claims Case Management Solution on Microsoft Dynamics CRM 2011
Being able to capture information to start a claim, and manage it alongside tasks, communications and other collaborative efforts as efficiently as possible can accelerate not only operational efficiency – it can be a game changer for your customer service levels, too.
But with the growing amount of information to effectively handle a single claim, as well as the regulations that need to be met, technology like email, text files and document management must be integrated together to have a successful, straight-through claims process.
Application
Developed on the Microsoft Dynamics CRM 2011 platform, the Claims Case Management Solution provides a single application for claim adjusters to more effectively access information, schedule tasks and handle high volume case loads, no matter how long the claim period lasts.
And, because it’s seamlessly integrated with other Microsoft technologies, such as Office and Outlook, the Claims Case Management Solution brings together the data, documents, collaboration and task management surrounding a claims process in a single application, regardless of where the content originates or resides. It also seamlessly integrates with the financial system to better manage payment schedules.
Core Features
- Manage dynamic claims: The ability to have individuals set reminders, timers, notifications and other communications ensures tasks are complete in a timely manner
- Promote true case management with automated task management and assignment, correspondence management, automated workflows, information management and ability to manage the transition from investigation, negotiation and settlement.
- Increase worker productivity: Have all the right information available to make better, faster decisions
- Improve compliance: Effective internal controls in the solution reduce risk with greater visibility, audit ability and compliance
- Access better visibility of claims: With a single, dynamic interface, claim information from disparate data sources is available in one place
- Better control the release of funds: Integration with the financial system allow for more timely payments