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Customer Service Refresh: Transcending Obsolescent Imaging and Document Management Capabilities
October 28, 2011
Date: Tuesday, November 1, 2011
Time: 10:00 am PT / 1:00 pm ET
Duration: 60 Minutes
Early adopters of imaging and document management systems got a leg-up on the competition in terms of efficiency and customer service, but more and more of these companies are finding that they are outgrowing their existing systems. Consumer expectations have changed; customers expect policies to be issued faster and claims handling to be more responsive. However, many insurers find themselves held back by disparate legacy document imaging and management systems that are fraught with manually intensive processes - making case management unwieldy for carriers and customers alike.
Insurers who wish to maximize customer experience and operational efficiency must adopt best practice migration strategies to replace legacy applications with modern, flexible systems that reflect a more integrated approach to content, people, process and analytics.
In this one-hour webcast, you will learn about:
- Driving profitability and sustainability by optimizing processes with enhanced document imaging and management
- Gaining a competitive advantage by speeding up conversion from legacy systems to new capabilities
- Improving employee morale by minimizing the risk of conversion while maintaining service levels
Watch the Webinar