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Discover how Affinity Plus Improved Member Service, Reduced Costs and Automated Processes with OnBase and ECM

August 31, 2011

Credit unions often face an avalanche of inefficiencies brought about by lots of paper, antiquated filing systems and disorganized information. This avalanche affects everyone in the credit union, from the office of the CEO to the teller behind the window. But most of all, it affects members, who suffer the slings and arrows of slow – or delayed – service.

Document management can change all that. In many cases, it can do so in a very short period of time. That’s what Affinity Plus Federal Credit Union discovered when it implemented the enterprise content management (ECM) solution. Document management paved the way for exceptional members service, cost savings, increased staff productivity and process optimization.

Now you can discover how Affinity Plus made the switch by registering for “How Affinity Plus FCU Improved Member Service, Cut Costs and Automated Processes,” an hour-long webinar hosted by Credit Union Journal.

Keith Malbrue, COO, Affinity Plus FCU discusses how Affinity Plus FCU:

• Made it quick and easy for employees to find member information by using barcode technology
• Improved records management by integrating document management with its core processing system
• Implemented electronic workflows to act as watchdogs for a variety of business processes, including new accounts, vendor management, on- and off-boarding employees and AP

 

Watch the webinar