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Download Gartner Inc.’s Magic Quadrant for Enterprise Content Management, 2011

Resource Center

Want to know what Hyland Software and OnBase can do for you? Check out some of our case studies, read how we solve everyday business problems and learn new ways to tackle those problems that just won’t go away. You’ll find it all below. You can even sort by the industry, department or document you’re looking for.

Recently Added

Complimentary Report: Gartner Inc.’s Magic Quadrant for Enterprise Content Management, 2011

Industry: Department: Resource Type:

‘Operation Paper Storm’ starts slow, then swells to save insurer $3 million

Kansas City Life needed to get agents licensed and selling sooner. The life insurer also wanted to cut claims processing time. With OnBase, KCL made improvements across the company and saved $3 million.

Insurance

Case Study

3 point shot: Credit union scores happier members, faster processes, and satisfies compliance initiatives

Spokane, Wash., isn’t just the home of the championship Gonzaga University Bulldogs basketball team. The city is also home to Spokane Teachers Credit Union (STCU). With assets over $1 billion, STCU is the largest credit union in eastern Washington and northern Idaho. STCU now boasts more than 85,000 members and 14 branch locations.

Financial Services

Case Study

8 Reasons the University of Notre Dame went paperless in Admissions

Admission to the University of Notre Dame (ND) is highly competitive. For every four applications Admissions counselors review, only one of them will have a place in the freshman class. Going through 15,000 applications per year requires time, attention and an efficient business process.

Higher Education

Article

8 Steps to a Competitive Admissions Review Advantage

When your goal is to admit the best-fit applicants, speed is key. The faster an applicant receives an acceptance letter, the sooner your school becomes a real option – and the more likely the applicant is to accept. By processing and reviewing applications faster, schools can draw in greater tuition revenue and your school has more time to craft the perfect class.

Higher Education

Solution Sheet

A “grand slam” for restaurants back office processes

Denny’s uses OnBase to manage the paperwork related to 1,000 franchise agreements, tens of thousands of monthly invoices, countless human resources files and SOX audits. OnBase improves AP processing, increases compliance and boosts back office operations.

Commercial

Case Study

A Banner integration without the frustration

Slow decision-making processes cost your school more than time. Your admissions, financial aid and registrar’s offices are under the gun and look to IT for help. With limited manpower and fixed resources, you need to make better use of your Banner student information system without overextending the IT department.

Higher Education

Solution Sheet

A Datatel integration without the frustration

Slow decision-making processes cost your school more than time. Your admissions, financial aid and registrar’s offices are under the gun and look to IT for help. With limited manpower and fixed resources, you need to make better use of your Datatel student information system without overextending the IT department.

Higher Education

Solution Sheet

A new client walks in the door. All paperwork is already in order. Seriously.

Paperwork processes slow down government service. OnBase Kiosk solutions allow many constituent transactions to move from Front Office window lines to convenient, compliant self-service stations.

Government

Solution Sheet

A PeopleSoft integration without the frustration

Slow decision-making processes cost your school more than time. Your admissions, financial aid and registrar’s offices are under the gun and look to IT for help. With limited manpower and fixed resources, you need to make better use of your PeopleSoft student information system without overextending the IT department.

Higher Education

Solution Sheet

A special report from The Accounts Payable Network - A detailed guide to imaging and workflow ROI

Are you striving to reduce costs in your AP department and need to calculate the proposed project ROI? This report will provide you with tools to analyze how the investment in AP automation can dramatically increase ROI and payback the investment within 12-18 months.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

White Paper

Accelerating Government Processes to the Speed of Now

Wondering how to survive "the new normal" of reduced government budgets and staff? Read this new Center for Digital Government white paper on how to maintain services by automating government processes.

Government

White Paper

Across the Office or the Ocean: Deploying content management across the globe

Read how the world's largest aviation insurer beats the competition by deploying global content management & workflow strategies.

Insurance

Webinar

Agency does more with less: cases filed, found 60 times faster, despite 40% staff reductions

Facing budget and staff cuts, the Rhode Island office of Child Support Services had a difficult time keeping up with daily filing and processing. Paperwork was becoming an obstacle to service.

Government

Case Study

Agenda packets taking too long to prepare? Avoid three mistakes guaranteed to slow you down

Managing agenda packets is often a challenging and complex task. The OnBase Solution for Agenda & Minutes automates labor-intensive tasks of agenda and minutes management so you save time and money.

Government

Solution Sheet

Ahead of the competition: Admissions solution delivers decisions one month earlier

Case couldn’t keep up with a planned increase in application volume with a paper-based process. Case now uses OnBase to automate the process from receipt to decision letter, handling a 60 percent increase in applications without adding staff or overtime.

Higher Education

Case Study

Alaskan credit union leverages core system to connect paper, processes to serve members better

Above and beyond the lower 48 is a credit union that strives to go above and beyond for its members. Denali Alaskan Federal Credit Union (DAFCU) is known for the personal touches it provides – like eliminating standing in line and embracing new technology to benefit members. Although some may call their practices unconventional, the credit union successfully serves members across Alaska’s frozen tundra.

Financial Services

Case Study

Alcoa Tenn FCU: Using Document Management to Improve Service and Cut Costs

Sarah Lawson, IT Specialist at Alcoa Tenn FCU describes how the credit union is using document management to solve a range of issues such as Check 21, disaster recovery and member wait times. Once heavily reliant on paper and manual processes, the credit union has fundamentally changed the way it does business with document management.

Financial Services

Webinar

Align your business information and goals, transform your enterprise

Aligning the way you manage business information with your corporate objectives drives enterprise-wide results. An Enterprise Information Assessment (EIA) identifies information opportunities throughout your organization. Hyland’s Enterprise Solutions Group (ESG) delivers documented recommendations aligned with executive goals and strategies for navigating today’s complex business environment.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Solution Sheet

Allscripts Homecare

By converting paper documents to images, physical storage costs are reduced, documents can be electronically utilized and shared, and information is retrieved faster. These efficiencies translate to more time available to focus on patient care and clinical documentation, rather than on gathering, transporting and tracking paperwork. Clinicians can access documents that have been scanned and imported from within Allscripts Homecare with a click of one button. At the point of care, field workers synch documents onto the laptop, view, edit and annotate information, and synch documents back to a central database. Other documents including forms and images – such as wound photos – can be easily uploaded.

Healthcare

Solution Sheet

AP department improves reimbursement process, financial visibility

The AP department ran the risk of not receiving the insurance reimbursement money NMS deserved to better serve its patients. To speed the AP process, NMS automated the approval process with OnBase.

Healthcare

Case Study

Are you prepared? Know your OnBase disaster recovery options

Whether you need a solution to meet compliance regulations or just want to ensure business continuity, our disaster recovery solutions protect you and your data.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Solution Sheet

Automated transcript evaluation ensures enrollment and clears paths to graduation

Evaluating transfer credits can be a lengthy process. Manually entering course data to the student information system (SIS) is time-consuming and error-prone. Without a comprehensive articulation database, more credits are sent for faculty review, creating decision bottlenecks. In addition, routing hardcopy transcripts across

Higher Education

Solution Sheet

Bank on it: ECM slashes compliance concerns for wealth manager

The wealth manager needed to meet the U.K.'s Financial Services Authority standards or face severe fines that would put customers at risk.

Financial Services

Case Study

Bank pummels paper problems to increase service and accuracy while decreasing cycle times

Battered, bruised and beaten, banks across the country and around the world continue to look for ways to fight their way back from the economic downturn. Westfield Bank in Springfield, Mass., is no different. Banking on superior customer service and solid financials, Westfield and its 11 branches are pushing forward into a more positive era.

Financial Services

Case Study

Bank turns raw mainframe data into usable daily, monthly reports

Bank staff relies on daily and monthly reports about deposits, loans and transactions, but existing systems were not made to share so many reports. Leaders sought a new solution.

Financial Services

Spotlight

Beating the competition: faster decisions and better service attracts best-fit students

IUPUI was losing potential students because Admissions decisions were taking up to eight weeks to send out. By integrating OnBase and PeopleSoft, decisions go out in only two weeks and the school provides better customer service.

Higher Education

Case Study

Better service for Brazilian brokers make insurer’s profits hot, hot, hot

Mitsui Sumitomo Seguros needed a way to speed responses back to brokers who submitted new applications and provide them a self-service tool to help generate new business.

Insurance

Spotlight

Better, faster public service

This case study was written about Lucas County’s OnBase solution by Government Technology magazine.

Government

Case Study

Billion dollar enterprise simplifies HR/AP with ECM

By eliminating 75,000 paper documents from most business processes in HR and AP, Cracker Barrel reduces costs associated with paper while speeding processes and improving service.

Commercial

Case Study

Boosting profits with AFS Technologies & Hyland Software

Most transactions that occur in AFS are also supported by documents outside of the system. Unite data and documents with OnBase.

Commercial

Solution Sheet

Brazilian steel maker increases productivity and sales with ECM

Arcelor Mittal Brasil, Latin America’s largest steel manufacturer, has increased productivity, sales and collaboration in managing corporate engineering projects for lucrative civil construction projects from pre-sales through production by implementing an enterprise content management (ECM) system.

Commercial

Case Study

Building Successful Solutions Incrementally and Affordably

Join the Center for Digital Government and Government Technology to learn how Allegheny County, PA built an affordable OnBase enterprise content management system that has had a quick ROI and has improved their internal processes.

Government

Webinar

Claims costs, processing time slashed with instant document access

Universal Group was losing money because it took too long to process a claim. Additionally, long processing cycles led to complaints from customers and agents.

Insurance

Spotlight

Collect more cash – fast. Automate your revenue cycle from registration to reconciliation

Just one slow step in the revenue cycle can stall the entire process. And a slow revenue cycle affects patient satisfaction and your bottom line. OnBase improves steps throughout the revenue cycle, improving both.

Healthcare

Solution Sheet

Complementing the Epic EMR for 20,000 users

Even with an EMR as strong as Epic, Allina still needed to capture content outside of it (paper, faxes, forms, lab results, etc.). Now, 20,000 users access OnBase content from within Allina’s 4 million Epic patient records.

Healthcare

Customer Snapshot

Connect documents to planning processes in Accela Automation®

Planning, permitting and land management teams must find a way to balance project speed and quality. That’s why many have turned to Accela Automation to improve their land management processes. Read this document to learn how to improve processes and make Accela Automation even more valuable to your organization.

Government

Solution Sheet

Connect ECM and Allscripts to provide superior patient service enterprise-wide

No more missing documentation. No more tracking down paper charts. No more misfiled faxes from the primary care physician. More time spent helping patients. OnBase completes the Allscripts EMR so clinicians and staff have immediate access to the information they need to do their jobs in acute, post-acute and ambulatory settings.

Healthcare

Solution Sheet

Connect ERP data to documents for faster processes, more self-service

OnBase removes the paper that not only limit self-service and visibility, but your return on your ERP. Find out how to connect OnBase to ERPs like Oracle’s PeopleSoft®, SAP® and Lawson™ for process improvement.

Government

Solution Sheet

Control paper to simplify HR processes, hire the best candidates quicker

OnBase integrates with your most important HR systems, including payroll and ERP applications, so you get more out of software you’ve already invested in. Processes never slow down because of missing paper or information.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Solution Sheet

County cuts disaster recovery, document management concerns with one product

County cuts diaster recovery, document management concerns with one product Unable to link documents and data, Pinal County, AZ, was drowning in paper. Folders, file cabinets and duplicate copies of the same document were the norm.

Government

Case Study

County delivers superior service by connecting the field and office

Cobb County, Georgia, delivers superior service with the help of OnBase ECM. With OnBase implemented enterprise-wide, field workers now use mobile devices to speed processing. Not only that, office staff helps constituents faster by having immediate access to needed documents. With OnBase’s flexible security configuration, information stays safe and never falls into the wrong hands.

Government

Case Study

County hospital frees users to spend more time on their core job functions

Even with several enterprise applications (including the Epic® EMR and Lawson™ ERP), Metro still had file folders and paper-based processes slowing work down. With OnBase, physicians, nurses and staff simply click on their applications to bring up the documents they need.

Healthcare

Customer Snapshot

County with 4th Smartest City in the U.S. saves $400k by replacing IBM FileNet with OnBase

Washtenaw County wanted to replace its existing FileNet solution. Leaders were frustrated by the custom coding and integrator consultant services the system required. Upgrading was even more expensive.

Government

Case Study

Credit union invests in better storage, member service; immediately saved $156k

Still growing, the credit union was running out of room to store all of its paper documents. Just as critical, members often had to wait for staff to retrieve paper documents before processing their transactions.

Financial Services

Case Study

Critical decisions depend on good information - ensure you have it when you need it

Courts need access to all content relating to a case to make the best legal decisions. OnBase lets you connect documents that are scattered among file rooms, computer networks, e-mail systems and other applications.

Government

Solution Sheet

Denny's AP Webinar

Denny’s uses OnBase to manage the paperwork related to 1,000 franchise agreements, tens of thousands of monthly invoices, countless human resources files and SOX audits. OnBase improves AP processing, increases compliance and boosts back office operations.

Commercial

Webinar

Dockets are growing, staff is not; automate document processes and serve more with less

Municipal court proceedings often take only minutes to resolve, but the court processes that lead up to the hearing are another story. OnBase solutions for municipal courts let you provide better service, faster.

Government

Solution Sheet

Document and process management solutions with faster ROI

With OnBase OnLine document management, we offer all of the power of OnBase through a SaaS software solution. That means that you don’t have to install, maintain or upgrade the software yourself.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Solution Sheet

Document management of state ERP estimates annual savings of $7 million

Aging infrastructure and custom line-of-business applications limited standardization and enabled siloed operations across multiple departments. Leaders sought a solution before many retired.

Government

Case Study

Don’t be caught unprepared when a RAC audit comes your way

If a RAC audit letter arrives in the mail tomorrow, are you ready? You can’t afford to be unprepared. The OnBase RAC Administration solution is your tool against the costly aspects of the RAC program.

Healthcare

Solution Sheet

Don't fear the file room: City uses Web Portal for faster answers

The City of Westlake, Ohio wanted a solution that could work for many departments and integrate with many of their systems. City leaders wanted to find a way to make documents easier to store, access, and share. After investigating many enterprise content management (ECM) solutions, the city chose a product that wasn't far from home.

Government

Case Study

DSO where you want it to be? Document management for AR shows you the money

Even with strong ERP and accounting systems in place, AR still battles manual processes. With OnBase, documents are a click away and workflows speed processes. DSO, customer service and cash flow improves.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Solution Sheet

Efficiency pours out of faucet maker’s AP team, saves $8k per month

Even with SAP in place, AP had little visibility into document-based tasks like invoice processing. By integrating OnBase and SAP, Moen drives down processing time and improves transparency.

Commercial

Case Study

Electronic Content Management Success

Join the Center for Digital Government and Government Technology to hear about the best practices for an enterprise content management solution. Hear from Ottawa County about their OnBase solution came in under budget while improving their citizen service

Government

Webinar

Electronic Document Management advances Denmark's largest hospital

Patient care is improved by reducing wait times, employee satisfaction increases with instant access to required documents and labour-intensive procedures for compliance are reduced

Healthcare

Case Study

Ensure Accurate Financial Aid Awards Decisions in 6 Key Steps

Financial aid processes designed to handle a smaller applicant pool are getting overwhelmed with record numbers of applicants. And with less money to award, it’s that much more important to give it out to the right students.

Higher Education

Solution Sheet

Enterprise assessment creates ECM roadmap to support RIT’s vision for the future

The Rochester Institute of Technology (RIT) focuses on giving its 17,000 students a career-oriented education. As a major technical university, it also has a strong background in the humanities and social sciences with eight colleges and 90 different bachelor’s degree programs.

Higher Education

Case Study

Expert guidance opens minds, seals growth plans for financial services group

A mid-sized company, Grupo Financiero Occidente wanted to leverage existing processes and systems to maintain its competitive advantage. Compliance concerns added to the pressure.

Financial Services

Case Study

Extend your GIS solution by linking documents, drawings and processes

The days of searching multiple locations to find documents associated with geospatial assets and maps are over. The OnBase Integration for Esri securely and effectively manages documents, data and maps right from within your familiar Esri GIS interface so process.

Government

Solution Sheet

F1000 Manufacturer/distributor improves processes spanning 100 sites

Universal Forest Products has improved the efficiency of numerous business processes in 100 sites across the United States and Canada by implementing an OnBase ECM system in several departments. A distributed capture model allows data to be collected onsite with minimal labor and shared across the enterprise.

Commercial

Case Study

Faster access to information helps lender make money faster, serve customers sooner

This lender needed a way to make information more accessible for users regardless of their location in the U.S. Its document-intensive loan origination process slowed the business down.

Financial Services

Spotlight

Faster document access saves housing and finance authority $1 million yearly

The housing authority's paper-intensive processes finally caught up to it. Staff couldn't find documents fast enough and meeting compliance regulations was difficult.

Financial Services,Government

Case Study

Fill public records requests without searching through a file cabinet

Fulfilling public records requests is a cornerstone of open government and transparency and all jurisdictions protect the right of the public to access records. However, it’s no simple task, especially with smaller staffs and budgets.

Government

Solution Sheet

Find law enforcement records fast on a budget

To keep the public safe, law enforcement professionals must act and react quickly and smartly. With the OnBase Law Enforcement solution, officials have more time to protect their community. Because OnBase is affordable and easy to configure, it’s a sustainable solution that has an ROI that emerges almost as quickly as it deploys, saving money across the justice system.

Government

Solution Sheet

Food and beverage company gains $1.5 million in cash flow with document management

Berner Food and Beverage automated three-way matching in Accounts Payable and then expanded the use of OnBase throughout the company. The company achieved a complete return on investment in less than six months.

Commercial

Case Study

Four SIS-Related Chores You Can Do Without

No doubt your institution relies on its student information system (SIS as the absolute go-to system for key student data. As such, your SIS should contain and deliver the most accurate, up-to-date information. I say “should” because SIS sometimes fails to be that kind of foolproof system. Here, then, are Four SIS-Related Chores You Can Do Without. The first step in eliminating them is recognizing where and how often they are getting in the way.

Higher Education

Article

French company saves spaces, supports compliance and business continuity with ECM

ING Lease France has implemented an enterprise content management solution, which significantly reduces costly storage space in its office and supports compliance and business continuity initiatives.

Financial Services

Case Study

From shoebox to e-suite: Credit union connects core system and content to benefit members, staff

In 1951, 11 people took a shoebox with their $55 in combined assets to help found Redstone Federal Credit Union. Since then, Redstone has grown to be Alabama’s largest credit union and one of the 40 largest in the U.S. The credit union boasts more than $2 billion in assets and 20 branch offices.

Financial Services

Case Study

Full speed ahead: Faster enrollment management in 90 days

Like many schools, Monmouth was struggling with rising applications but stationary staff numbers. With OnBase, the university was up in only 90 days, including an integration with its Datatel SIS. Now, OnBase speeds processes in 10 areas university-wide.

Higher Education

Case Study

Get on board: nine university departments go live in one year

As a campus standard, SU is implementing OnBase in new departments quickly and efficiently, while keeping IT resources to a minimum. With OnBase, universities like SU find a solution that allows them to increase productivity, decrease paper and storage costs and bring a competitive advantage to areas throughout the institution.

Higher Education

Case Study

Get on board: Nine university departments go live in one year

SU needed to connect its Oracle business applications to documents and speed processes across campus. As a campus standard, OnBase is going live in new departments quickly and efficiently, while keeping IT resources to a minimum.

Higher Education

Customer Snapshot

Go paperless – improve your housing finance processes and build better communities

The current housing climate can make housing finance agencies (HFAs) feel like they are on a roller coaster. OnBase solutions for HFAs automate some of the most time consuming tasks while reducing risk.

Government

Solution Sheet

Government grants: How to claim your share

As stimulus funding continues to flow into state and local levels, new opportunities are arising for a wide range of IT projects. Hear Grants Office CEO Michael Paddock review the top funders of state and municipal IT projects and how to maximize your share, including tips to help you take advantage of grants that are available right now.

Government

Webinar

Government HR and AP departments are right in the middle of tight times in government

In this new Issue Brief from the Center for Digital Government and Hyland Software, learn how AP and HR departments are keeping up with their work while enhancing their efficiency, their transparency and their constituent service with enterprise content management.

Government

White Paper

Health system cuts processing time in Procurement by 85 percent, saves 80 hours in HR

Even with several enterprise applications in place, The MetroHealth System still had file folders and paper processes slowing work down across the health system. MetroHealth needed to integrate its paper into these systems, including the Epic EMR and Lawson ERP applications, to increase access, security and efficiency.

Healthcare

Case Study

Healthcare audits - Helping organizations understand audit guidelines and requirements

Healthcare audits, including the RAC (Recovery Audit Contractor) program, have the potential to cost your organization millions of dollars. How are you getting prepared? Check out this webinar to learn more about getting your organization “audit ready” as well as learning more about the OnBase RAC Administration Solution.

Healthcare

Webinar

Help is on the way: faster answers, cheaper storage, no lost documents

AAA Southern New England needed a solution to address problems in its insurance agency and beyond. Staff didn't have enough storage and were unable to consistently provide instant answers to customers.

Insurance

Case Study

Help is on the way: faster answers, cheaper storage, no lost documents

AAA Southern New England needed a solution to address problems in its insurance agency and beyond. Staff didn't have enough storage and were unable to consistently provide instant answers to customers.

Insurance

Spotlight

Hospital eliminates two year backlog in patient record processing

A 714-bed hospital with almost 3,500 employees, Hvidovre University Hospital eliminated a two-year backlog in patient record processes, improving its patient care and its ability to meet obligations as a research facility.

Healthcare

Case Study

Housing authority cuts re-exam cycle times, speeds audits, protects tenant information

When HUD further tightened tenant confidentiality requirements, HACA leaders knew they couldn’t wait any longer to tackle their paper problems. Leaders knew they wanted more than just document imaging; the agency needed a workflow solution, too, to help automate processes. An RFP process led HACA to NEKO Industries, an Authorized OnBase Solution Provider.

Government

Case Study

How an NYC Reinsurer saves 15 percent and grows the business with an ECM conversion

Managing document images used to be enough for insurance organizations. But in today’s changing landscape, this just isn’t the case anymore. Discover how the CEO transformed RomRe to a highly automated organization - and why getting there meant converting from a stand-alone imaging solution.

Insurance

Article

How CIOs with MEDITECH are putting meaningful use within reach

To move towards “meaningful use” standards, CIOs have to create a MEDITECH record that gives physicians all of a patient’s information. OnBase completes the MEDITECH medical record to do just that.

Healthcare

Solution Sheet

How ECM Answered United Biscuits’ Time Crunch Problem

A three month deadline to implement a completely new enterprise content management system is a daunting task, but that is exactly what leading snack manufacturer, United Biscuits, faced when the company realized its current ECM solution was not up to snuff. Find out how total cost of ownership and ease of integration led them to choose Hyland Software and OnBase.

Commercial

Case Study

How IT can solve the one problem every office on campus faces with SaaS

One major obstacle slowing down offices across community colleges is paper. To help departments reduce paper with only limited resources available, ECM through the software-as-a-service (SaaS) model could be just the ticket.

Higher Education

Article

How the world's largest aviation insurer beats the competition with a global content management & workflow strategy

Read how the world's largest aviation insurer beats the competition with a global workflow & document collaboration strategy - improving claims processing, product development, and new market growth.

Insurance

Article

How to adjust to Government’s ‘New Normal’: Rules for IT Success

There is a bright spot on this challenging landscape. Some courageous IT leaders are innovating ways to meet climbing citizen expectations and save money and time. Now you can be one of them. Join John Miri, Senior Fellow for the Center for Digital Government, and Mike Bilardo, Director of Government Solutions for Hyland Software, for a webinar to learn how.

Government

Webinar

How Westfield Bank Minimized Risk, Cut Costs and Automated Processes

Westfield Bank is one institution that embraced ECM to eliminate inefficiencies across its 11 branches. During this previously recorded webcast, moderated by Bank Systems & Technology, you'll hear how the bank has deployed leading-edge ECM and document imaging technology to increase customer interaction and sales opportunities, eliminate prep time for audits, and increase the speed of completing critical business processes.

Financial Services

Webinar

Hyland Software Corporate Fact Sheet

Hyland Software is the developer of OnBase, an enterprise content management (ECM) software solution. Founded in 1991, we’ve grown to become one of the largest independent ECM software vendors in the world.

Solution Sheet

Insurance company reduces own risk, serves customers better

Slow, manual, paper-based processes were the norm for this insurer. Inconsistent records management increased legal concerns while underwriters raced the clock to meet processing goals.

Insurance

Case Study

Insurer turns to tech provider to build process improvements across the company

Like most insurance organizations, consistent process improvement is a must to take on competitors and increase market share. For the Guatemalan Seguros de Occidente (Occidente), cutting the time it takes to issue new policies and process claims was top priority. To do that, Occidente needed to create a short- and long-term plan for continuous process and system improvements.

Insurance

Case Study

Insurer with old-fashioned values uses new technology to increase profits, cut costs

When this insurer's agents voiced concerns about the company's agent-facing processes, the carrier listened. The company combined its existing OnBase solution with SharePoint to create a one-stop-shop agency portal.

Insurance

Case Study

Integrate paper and processes into Meditech from the ER to HR

MEDITECH is great at managing the data that keeps hospitals running. But hospitals are still stuck with paper and manual processes. OnBase captures that content and users bring it up with a simple click in MEDITECH.

Healthcare

Solution Sheet

Interview: Top liberal arts college sends Admissions decisions out faster

Eventually even the best processes, staff and temporary help isn’t enough to deal with all of the paper pouring into an Admissions Office. Hear from Karl Madsen, Applications Analyst at Carleton College, on how his school is changing all that.

Higher Education

Article

Is there a way to buy and save? AP document management avoids three common cash leaks

With OnBase solutions for AP, you eliminate the bottlenecks that add time, cost and risk to AP. Process automation with electronic document management allows you to process more documents in less time.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Solution Sheet

Is your EMR giving you the full patient picture?

An EMR can miss as much as 25 percent of a patient record or more. OnBase captures the missing pieces and makes it available with just a click in your EMR.

Healthcare

Solution Sheet

Kiosk registration: more convenient for your patients, more efficient for you

Freeing up registration staff and improving patient satisfaction, OnBase kiosk solutions make check-in easier for your recurring patients.

Healthcare

Solution Sheet

Latin American company uses document imaging to improve access to documents

A document imaging solution improved access to documents, reduced costs and freed costly floor space at leading truck manufacturer Scania Latin America Ltda., delivering a return on investment in eight months and improving time spent retrieving documents by 98%.

Commercial

Case Study

Leading retail group doubles document retrieval rates and improves compliance

Clicks Group Limited has more than 500 strores. Paper documents were making it difficult to maintain compliance and was proving to be expensive and time consuming.

Commercial

Case Study

Leading the way: how a campus-wide ECM standard rapidly extends value

OU needed a solution that could be a university standard, but only be supported by one person. OU now runs OnBase in more than 10 departments and integrates ECM with the Oracle E-Business Suite while keeping maintenance and cost of ownership low.

Higher Education

Case Study

Link documents, drawings and processes to your GIS for faster projects

Despite the efficiencies your GIS creates, related paper processes are often slow and inefficient. In many cases, departments keep documents for civil engineering, civic planning and public health and public safety separate from GIS maps. At best, they are linked through unsecure network file shares or URL paths. Processes halt when paperwork is missing. When processes halt, work slows down, projects get delayed and taxpayers get frustrated.

Government

Solution Sheet

Make public records accessible and secure automatically

With the OnBase Capture, Redact and Retain solutions, today’s government effortlessly brings in and indexes documents (CAPTURE), automatically keeps sensitive information confidential (REDACT) and holds on to documents for the right amount of time (RETAIN). These powerful tools reduce the time staff spends on over-the-counter-requests to serve constituents more efficiently.

Government

Solution Sheet

Make the legislative process more efficient with automated agenda management

Whether you’re publishing agendas to a website or into other solutions, the OnBase Agenda Management solution connects your systems and increases efficiency and transparency.

Government

Solution Sheet

Manufacturer triples in size but shaves $2.9 million in costs

From AP delays to spiraling paper costs and compliance worries, leaders had paper problems. Now, the company processes more invoices with less staff, cuts costs and improves compliance.

Commercial

Case Study

Meet the needs of your government enterprise with one ECM solution

With OnBase Government Solutions, you have an affordable enterprise content management system that meets your budget needs, your staffing levels and your goal of an improved, transparent government entity. OnBase lets you meet the big and small needs of each department in your organization with one easily supported application. Because OnBase is both affordable and easy to configure, it is a sustainable solution that has an ROI that emerges almost as quickly as it deploys.

Government

Solution Sheet

Members, regulations and disaster recovery – oh my! Credit union faces triple threat

Complaints about wait times and concerns about disaster recovery plagued the minds of Alcoa leaders. The credit union also needed to find a way to keep pace with new laws, including the Check 21 Act.

Financial Services

Case Study

More time for members + faster processes = special brew for credit union

Anheuser-Busch might be best known for its beer, but Anheuser-Busch Employees’ Credit Union wants to be best known for its member service. Unfortunately, paper was impeding its processes.

Financial Services

Case Study

Move people through intake processes – and into a home – faster

Agencies have growing numbers of families facing homelessness, but fewer staff to serve them. OnBase solutions for public housing let you properly process more clients, faster with fewer staff.

Government

Solution Sheet

Offer records online to serve constituents better and preserve revenue

Find out how the Document eCommerce solution helps government organizations provide information (i.e. affidavits, judgments and sentencing records) to constituents faster and more cost effectively by providing a self-service web option. With OnBase, your constituents independently access public documents day or night, independently, saving on staff overload and hardcopy materials and costs.

Government

Solution Sheet

OnBase Government Solutions: How Governments Meet the Challenges of Today and Tomorrow with Enterprise Content Management

Every year, states, counties and local governments confront new IT trends and challenges. Now, there’s the added pressure of falling budgets and less staff to contend with the growing number of documents. Find out how OnBase’s Government solutions can help your organization capture vital content so you easily manage, share and process information using enterprise content management. By eliminating manual, paper-based processes that used to take days or even weeks now take just a few minutes to complete using OnBase.

Government

Solution Sheet

One Patient, One Record: How Allina completes an award-winning EHR with enterprise content management

For Allina, ECM is a strategic, enterprise-wide investment that reduces paper and storage space expenses while improving productivity. From patient registration and points of care to the billing cycle and AP, Allina eliminates processes that add time, frustration and cost. That's why Allina achieved a complete ROI within a year of initial implementation.

Healthcare

Case Study

Online university cuts processing time by 50 percent

Half-paper, half-electronic records were slowing down processes that helped students register for classes. Now, all paper documents are scanned into OnBase, cutting processing time by 50 percent.

Higher Education

Case Study

Optimize Your Close Process to Significantly Increase Accuracy, Visibility and Speed

In many accounting departments, month end signals the onset of hurried employees tracking down data, analysis, and pouring over spreadsheets. It does not have to be that way.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Solution Sheet

Paperless processes enable self-service and efficiencies for county committed to innovation

Having grown by more than 20 percent in the last six years, Horry County needed stronger, faster processes. The county battled space constraints and staff struggled with redundant processes to get a single job done.

Government

Case Study

Part 1: Six ways your AP department is leaking cash (and how to stop it)

AP departments are battling paper on a daily basis. ERPs easily manage the financial and operational data, but they can’t handle supporting documents. That means manual, paper-based processes slow down AP and let cash leak out of organizations. Learn how to stop the gaps in this ongoing series.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Article

Part 1: Six ways your AP department is leaking cash (and how to stop it)

AP departments are battling paper on a daily basis. ERPs easily manage the financial and operational data, but they can’t handle supporting documents. That means manual, paper-based processes slow down AP and let cash leak out of healthcare organizations. Learn how to stop the gaps in this ongoing series.

Healthcare

Article

Part 1: Take control of your content in 3 steps

Organizations often don't have the resources to deal with the information they produce on a weekly, daily, even hourly, basis. Without the time, technology and manpower to control it, they often turn to just keeping everything. That way, if they ever need it, they know they have it...somewhere.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Article

Part 2: The Risky Business of Unaccounted Liabilities

AP can’t wait days, or even weeks, to get invoices into their ERP and onto the balance sheet. Learn how to record liabilities the moment an invoice arrives so it can give management an accurate report in a moment’s notice.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Article

Part 2: The Risky Business of Unaccounted Liabilities

AP can’t wait days, or even weeks, to get invoices into their ERP and onto the balance sheet. Learn how to record liabilities the moment an invoice arrives so it can give management an accurate report in a moment’s notice.

Healthcare

Article

Part 3: Duplicate Payments

It’s not hard to figure out that paying the same invoice twice drains money pretty quickly. But while the problem is obvious, the remedy isn’t. What causes duplicate payments and how do you stop them from happening?

Healthcare

Article

Part 4: Lower Cost per Invoice

Paper, fax and e-mail are the most expensive ways to process invoices. It costs organizations as much as $8-10 to process a single invoice using these three methods. However, by switching to electronic invoices, world-class AP departments take the cost per invoice down to less than $2. How does your AP department stack up?

Healthcare

Article

Police pension delivers excellence in custodial fund management

As stewards of fiduciary benefits to Houston’s finest, HPOPS needed to simplify repetitive manual paper processes so staff could provide better service to members. With OnBase, HPOPS now meets its 24-hour operational service goal with ease by automating almost 100 percent of its manual processes.

Government

Case Study

Process roadmap paves way for global insurer’s success

One of Puerto Rico’s leading insurers, Universal Group sought a partner to help solve problems across companies, departments and product lines.

Insurance

Case Study

Produce public records requests faster without sacrificing security or the bottom line

Access to public records is a cornerstone of open government and transparency, but it isn’t easy to accomplish. With the staff and budget pressures of the New Normal and today’s constituents clamoring for better online services, government agencies are looking to self-service options for relief from these pressures. The OnBase Public Records solutions create a complete package to manage the full scope of public record needs.

Government

Solution Sheet

Protect and secure information while making it available online 24/7

Today’s constituents are used to going online and searching for any information they need. And, when those options aren’t available, they clamor for better online services. Government records are no exception. Constituents are seeking more access to documents to better understand the choices and bases for governmental decisions.

Government

Solution Sheet

Put documents and processes on the map

Staff relies heavily on the township’s ESRI® GIS mapping solution to serve constituents. Leaders wanted sought a solution that would let staff access map-related documents without leaving the GIS to find them and provide constituents a self-service tool to find commonly requested documents.

Government

Case Study

Put documents on the map so services run smoothly

Despite the efficiencies your GIS creates, related paper processes are often slow and inefficient. In many cases, departments keep documents for civil engineering, civic planning and public health and public safety separate from GIS maps. At best, they are linked through unsecure network file shares or URL paths. Processes halt when paperwork is missing. When processes halt, work slows down, projects get delayed and taxpayers get frustrated.

Government

Solution Sheet

Ready-to-go accounts payable solutions free up time and cash

Even with a strong accounting system in place, paper processes slow down AP. With OnBase AP Solutions, you eliminate paper inefficiencies. Even better, you do it quickly and without big implementation costs.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Solution Sheet

Reduce Risk and Cut Costs with Enterprise Content Management (ECM)

Presidential Bank implemented ECM to ensure their systems are secure, auditable, traceable, and flexible enough to change quickly to adapt to new regulations while decreasing operating costs. At this previously recorded webinar, you'll learn how the bank has deployed imaging and document management technology to eliminate risk and inefficiencies.

Financial Services

Webinar

Relentless ROI at Hyland’s OnBase Conference

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Article

ROM Reinsurance

Hear the CEO of Rom Reinsurance share why her company chose to convert from ImageRight to OnBase. Listen as she shares success stories, ROI and results.

Insurance

Webinar

Scalable content management fills gaps between existing applications

When an outsourced core system provider for WaterStone Bank discontinued support for its legacy reporting archive solution, the bank suddenly faced the prospect of managing reports on its own.

Financial Services

Case Study

Seeing green: Electronic invoice processing means lower costs, less frustration

As CCC grew its portfolio of projects and investments, its network of vendors and suppliers also increased. Although the company relied on an accounting application to track data and numbers, it had no way to track incoming invoices or paper.

Financial Services

Case Study

Self-service Web portal cuts costs, increases service for food & beverage companies

With an OnBase Web portal, customers and vendors have a single location to find related documents and answers themselves. You control what content they access and track usage to ensure positive results.

Commercial

Solution Sheet

Shared Services: Consolidating Systems, Documents and Processes with Enterprise Content Management

How is government dealing with "the new normal" of reduced staff and budgets? They are learning to share! The new issue brief from Hyland Software and the Center for Digital Government highlights how a shared services model is changing the face and cost of government IT.

Government

White Paper

Speed times two

This case study was written about Horry County’s OnBase solution by Government Technology magazine.

Government

Case Study

State treasury calls on content management to avoid costs, bring more benefits

The Pennsylvania Treasury automates processing of hundreds of thousands of monthly unemployment and social security supplement payments, avoiding millions of dollars in cost.

Government

Case Study

Step 3: Resolve the ‘what ifs’ and find the solution

The third of a three part series, this article will tell you how to plot your enterprise content roadmap.

Insurance

Article

Streamline Graduate Admissions Review in 8 Steps

With dozens of requirements per program that range in size from tens of applicants to thousands, graduate admissions can be a messy process. Gathering the necessary pieces of an application and ensuring the complete file arrives in the correct hands can be costly and timeconsuming. The difficulty of sorting applications on key criteria only amplifies the challenge.

Higher Education

Solution Sheet

Support your foundation with faster, cost-effective mortgage processes

OnBase offers proven solutions for every stage of the lending cycle. From origination and underwriting, through post-close and audit, to servicing, shipping and delivery, OnBase shortens the lending cycle.

Financial Services

Solution Sheet

The 3 Keys to Choosing the ECM Vendor for You

You're building a strong business case for a document management strategy. Now, it's time to look into making a smart decision on the right tools from the right vendor. It’s not a quick and easy choice. However, by thoroughly going through these three key steps, you’ll set yourself up for success. In this article, Georgetown University reveals its secrets to choosing a vendor.

Higher Education

Article

The best of both worlds: transactional ECM for SharePoint

A strong ECM strategy takes a few best of breed solutions. SharePoint brings essential strengths to ECM, but no solution does it all. When collaboration becomes process, OnBase picks up where SharePoint leaves off.

Spotlight

The Perfect Storm: choosing and implementing ECM to meet government demand

Read this white paper by Government Technology to learn how diverse government agencies are improving processes to meet demand. As demand for services grows and budgets contract, the right ECM solution helps governments steer a straight course.

Government

White Paper

The Trouble with Legacy Systems: An Insurance Executive’s Challenges and Options

This white paper addresses business and technical pains insurers face as a result of aging legacy systems.

Insurance

White Paper

Top 5 Ways ECM Keeps You Competitive

An effective use of ECM is a difference maker. When you’re one of the few that knows what information you have, where it is and how to use it, you pull ahead of the competition with these five differentiators.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Article

Top hospital realizes local and global interoperability with ECM-EMR integration

The Cleveland Clinic realized true interoperability transcends hardware and software systems. The health system turned to the OnBase to integrate clinical content like EKGs, photos, paper charts, forms and insurance information.

Healthcare

Case Study

Top manufacturer optimizes AR document management to improve service—saves $350k

Bush Brothers wanted AP and AR staff to focus on valuable activities like reporting and analysis – not searching for documents. With OnBase, the company now has instant access to documents, speeding processes in departments company-wide.

Commercial

Case Study

Top university reviews 4,000 more applications in less time without adding staff

Applications were increasing, but budgets and staffing were staying the same. The university couldn’t review more applications with paper slowing it down. Now, OnBase lets Columbia spend less time on paper and more on customer service.

Higher Education

Spotlight

Traceability audits – it’s time to make them easier with document management

By supporting and improving your internal processes for document retention and retrieval, OnBase makes trace back and trace forward audit processes easier – for you and the auditors.

Commercial

Solution Sheet

Unite SAP data and documents to extend your SAP investment

SAP-certified OnBase solutions capitalize on the data that already exists in your powerful ERP. Electronically capturing documents at the front end and providing them instantly right from SAP transaction screens eliminates the time delays that manual processes bring, shortens cycles, and reduces risk.

Commercial,Higher Education,Financial Services,Government,Healthcare,Insurance

Solution Sheet

Using SharePoint and Other Tools to Solve 4 Key Insurance Business Problems

If you’re like most insurance organizations, it’s not always easy to draw the line between where project-based, collaborative content begins and where everyday transactional business content ends. But if you start by analyzing the root of your business problem, you’ll find the right answer faster. Many insurance companies have found success in pairing traditional ECM strategies with SharePoint’s collaborative interface to tackle content problems. In fact, this combo helps insurers enhance distribution channels, develop self-service portals, create a single workstation and comply with internal and external standards. To learn how, read “Using sharePoint and Other Tools to Solve 4 Key Insurance Business Problems.”

Insurance

White Paper

Webinar: UT Dallas improves student service with a one-stop-shop

Hear Curt Eley, Vice Provost of Enrollment Management, as he shares how UT Dallas addresses challenges and removes barriers - revealing more effective ways to serve students.

Higher Education

Webinar

Why make students wait? Revolutionize service with kiosks

Airline boarding passes, photo prints, iPods and facial cleansers all have one thing in common: students can get them from kiosks. Now, you can add OnBase to that list.

Higher Education

Solution Sheet

Win the transcript evaluation war and improve student service

Peak enrollment season brings with it stacks of transcripts and related admissions forms. Each file represents a prospective student, and the sooner staff can process their applications and evaluate their transfer credits, the sooner those prospective students become active members of the student body.

Higher Education

Solution Sheet

Wine & spirits distributor replaces LibertyNet to drive out costs

Glazer’s used LibertyNet to store and retrieve electronic images of financial documents. The system was easy for the wine and spirits distributor to install at its many locations, but there was no way to share documents between them. Now, the company uses OnBase to connect documents, people and processes across locations.

Commercial

Case Study

Your Epic EMR needs proven ECM and trusted best practices

Even with the Epic EMR in place, some patient information still isn’t in the medical record. OnBase adds in the missing pieces so physicians, nurses and staff just a click in link in Epic to open the content they need.

Healthcare

Solution Sheet