Subscription Server

Manually managing corporate e-mail that comes in for a specific purpose on a regular basis can get overwhelming. Reading, sorting and distributing them one at a time is tedious and takes time away from core job functions. OnBase Subscription Server captures mass e-mail and attachments and automatically stores it in OnBase. That way, you can manage e-mails alongside the business processes they are related to in OnBase.

Application

For example, an e-mail address like TechSupport@ABCompany.com might take in hundreds of support e-mails. Having one or few people dole out those assignments is time-consuming. Instead, Subscription Server automatically imports and indexes those e-mails and ties them to Workflow. From there, Workflow can automatically load-balance and assign tasks. That way, it frees up time wasted on sorting and distributing e-mails and more support issues get solved.

Core Features

• Captures e-mail and attachments as they come in
• Automatically indexes e-mails based on e-mail properties
• Connects e-mail directly to business processes and other related documents