Eliminate the Documents that Slow You Down in Wholesale Distribution

Sales are a little lower than your company would like this month, so you want to discount some of your goods to give them a boost. If only it wasn’t so tedious. Notifying customers of these types of promotions is typically manual, paper-based and time consuming. 

Or what if a customer calls to say one of their shipments was short this week. The customer service representative who takes the call doesn’t have the shipping documents right in front of her to have a quick answer so she takes a note and promises to give them a call back when she knows more. The customer service rep then has to track down the shipping and receiving documents, and the customer could wait days, maybe even a week or more before he gets a call back.

These two situations seem pretty different – but the underlying issue is very much related. You need to manage documents more efficiently. Keeping them in file cabinets, offsite storage or computer network shares just doesn’t cut it anymore. By converting paper documents to electronic files with document imaging and importing electronic content into an enterprise content management (ECM) solution like OnBase, wholesale distributors eliminate the inefficiencies and delays.

By automating processes like discount promotions and making documents in areas like shipping and receiving just a quick search or mouse-click away, your employees will be more productive and customers will receive better service.

And the use of document imaging and ECM goes beyond just these two scenarios. Processes across your business – Accounts Payable, Accounts Receivable, Human Resources, Contract Management, Compliance and more – rely on paper and manual processes that can be automated with ECM.