Send statements out sooner and more accurately, while improving student service, with electronic documents and automated processes.
Online access to bills and payments
Reduce incoming phone calls with secure online access to bills and other Bursar documents for parents and students.
Eliminates long lines
Improve student service and free staff by adding an OnBase kiosk where students can access accounts, view documents and make credit card payments.
Read more about the OnBase kiosk
Speeds up refunds
Slow refunds are very frustrating for students – and for staff who must explain the delays. By automating forms and approvals, students get their money faster and Bursar’s staff focus on bigger tasks.
How do I get started?
Many organizations come to us to help reduce paper. However, too much paper is often a symptom of a bigger problem, like not being able to access content fast enough to keep customers happy or records management and legal concerns.
- Get your appropriate business counterparts involved as soon as possible
- Understand their business goals and your management team’s business goals
- Educate yourself on your organization’s funding and budgeting cycles
How do I involve my business counterparts?
Ask questions. We’ve found that the best project managers and IT representatives have a true understanding of both the business process that OnBase is to improve and what the problems are with the current system.
- Educate your counterparts on how OnBase will benefit the business
- Explain that the technology is not about eliminating headcount
- Show how the solution will improve processes – not from a technology perspective, but from a business needs perspective