Make patient access a gateway to great patient care and an efficient revenue cycle

The entry point to care delivery, patient access also acts as the gateway for critical information that fuels both the patient encounter and the revenue cycle. Because so many interdependent clinical and financial processes rely on it, that information must be accurate. But acquiring and distributing that information cannot come at the expense of timely service.

Hyland Software’s patient access and revenue cycle solutions help healthcare organizations gather all the needed information while improving customer service.

Streamline patient scheduling and create a more complete record before the patient even arrives

A smooth patient experience begins with an efficient scheduling process. That, in turn, depends on the fluid flow of information to the appropriate staff prior to the patient encounter. OnBase captures that information and directs it to the appropriate people for immediate action.

OnBase also automatically captures faxed orders and patient documentation. It also lets schedulers weigh that content against your organization’s preadmission checklist. The solution then faxes a request back to the primary care provider for any missing or deficient documentation – no need for phone calls. Staff lay the foundation for a complete patient record, incorporating that content seamlessly within the EMR. Surgeons, for example, now review cases and clinical information well in advance of the actual encounter.

Create a smooth, efficient patient admissions and registration process

When patients present for treatment, clinical documentation and financial information accompanies them – content that must follow the patient through the duration of the encounter and beyond. But they don’t want to wait longer than necessary to retrieve care.

OnBase helps you capture that content quickly and efficiently, directing it to the appropriate systems and people. Accurate, timely information helps fuel the revenue cycle and enhance the quality of care delivered.

Additionally, OnBase provides you with easily customizable electronic forms. As a result, patients sign documents like content-to-treat forms without introducing new paper into the equation. And it will reside, secure and accessible, within the EMR for easy retrieval.

And Hyland Software offers a point-of-service solution to help you manage payments received at the point of registration. Patients presenting to the emergency department can pay at that time, and the solution will automatically reconcile that payment with their account.

Support patient self-service

Hyland Software also offers an OnBase kiosk solution that helps healthcare organizations reduce wait times and improve quality of service. Recurring patients can register without visiting the counter. A patient simply swipes his credit card, confirms the appointment and, if necessary, pays their co-payment. The kiosk then presents that patient with any required forms for electronic signature. All forms, documentation and billing activities link back to the patient’s financial and clinical records.