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Business Process Improvement with ECM - Tailored for Departments, Comprehensive for the Enterprise

When an organization starts to look into document management, we often see that it’s because one or two departments are drowning in paper. Their paper problems and manual processes are so frustrating, time-consuming and expensive that they just can’t stand it any longer.

That's exactly what happened at Berner Food and Beverage. The accounts payable (AP) department was running out of storage space, staff was wasting too much time searching for invoices, and sharing documents was slow and cumbersome, especially as the company added locations. Having had enough, they implemented OnBase to eliminate these problems in AP.

The key for Berner’s CIO Troy Grove, though, was to keep in mind that AP wasn’t the only department struggling with paper. He made sure Berner chose a solution that could start in one department, but had the potential to scale across the entire company. After AP, Berner continued expanding OnBase to different departments, including the Accounts Receivable (AR), Quality, Procurement, Maintenance, Warehouse, Sales and Compliance departments.

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