CLEVELAND – June 17, 2013 – Cedars-Sinai Medical Center, ranked one of the best healthcare organizations in the country, recovered more than $300 million by reducing net accounts receivable days with the help of OnBase, Hyland Software’s enterprise content management (ECM) solution. Cedars-Sinai partnered with Hyland to provide a common revenue cycle management platform to seamlessly post payments across multiple billing systems that were in place for both hospital and physician facilities. OnBase automates payment posting and streamlines denial management by consolidating various billing systems into a single data capture solution that integrates with Epic Resolute.
In addition to the significant AR improvement, Cedars-Sinai saves more than $400,000 per year in employee related costs with OnBase by increasing the efficiency of the patient financial services (PFS) team. This is achieved through the reassignment of eight full-time employees to more valuable, revenue-generating tasks. Instead of requiring a team to manage payment posting for each facility and respective billing system, Cedars-Sinai now has one team that uses OnBase to post all payments to the respective systems, doubling the bandwidth of the PFS team without additional resources.
“Enabling our RCM team to work from a single interface is critical to its success and ultimately the smooth acquisition of hospitals and physician practices,” said Sambasiva Panditaradyula, systems manager at Cedars-Sinai Medical Center. “We increased our efficiency and reallocated more than 25 percent of our RCM staff to focus on more revenue-generating tasks. We also reduced our net accounts receivable days from more than 100 to less than 62. This type of transformation in an organization of this size is phenomenal.”
In addition to creating a single interface capable of posting payments to multiple billing systems, clinical staff also uses OnBase to provide access to the complete patient record, including electronic reports from the laboratory and radiology departments, digital photographs, video files of cardiac catheterizations and audio recordings of heartbeats. The EMR integrations enable staff members to easily access this content directly from the EMR interface, empowering healthcare providers to deliver superior patient care.
For more information about Hyland’s solutions for healthcare, visit Hyland.com/Healthcare.
About Hyland Software
For over 20 years, Hyland Software has helped our more than 11,500 lifetime customers by providing real-world solutions to everyday business challenges. That dedication is why Hyland realizes double-digit growth, and why 98 percent of our customer base continues to renew its annual maintenance. Our customers see the ongoing value of partnering with Hyland and continue to work with us year after year.
OnBase enables healthcare organizations to provide better patient care by providing instant access to clinical and financial content normally outside of core IT applications. Every day, more than 1,600 healthcare organizations use OnBase to complete patient records, eliminate reimbursement delays and enhance business processes. Tailored for departments and comprehensive for the enterprise, OnBase is designed to grow with an organization, whether it chooses an on-premise or cloud deployment. For more information about Hyland Software’s ECM solutions for healthcare, please visit Hyland.com/Healthcare.
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OnBase is one of the most flexible and comprehensive ECM products on the market today. OnBase empowers users to grow their solutions as needs change and business evolves. It is tailored for departments, but comprehensive for the enterprise, designed to give you what you need today and evolve with you over time.
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