Support
When you are responsible for maintaining or extending an ECM solution you will face situations where you want an expert’s assistance or simply confirmation that your intended methodology is the best approach.
Our support services teams provide the assurance you need when supporting or developing solutions for an OnBase implementation.
Because the OnBase API libraries are broad-reaching and extensible, there are multiple methods that could work for a solution. But use the wrong one and it could impact performance as the system grows. Sometimes, as workflows evolve and grow, workflow support teams wonder if there is a way to simplify the process and gain efficiency.
We understand the day-to-day issues our OnBase support and developer communities face, because we make interactions with you a focal point of our mission. We take feedback from our technical support interactions, Vertical OnBase Group of User Experts (VOGUES) and training conferences—including Hyland’s TechQuest —very seriously. We believe that this type of knowledge-sharing builds the best solutions.
Our Code Review teams have a deep commitment to empower solution development for our customer, partner and prospect base. Should you have questions or trouble in certain areas of a new solution, don’t spend weeks troubleshooting; our experts can quickly and efficiently review and validate your custom code. We’ll provide documentation detailing findings, recommendations and the reasoning behind them. We also include validation documentation for the exact OnBase build your code was tested against. This will be useful as you continue to grow the solution over time.
Solution Assessment services ensure that the solutions and workflows you have in place are performing at their best. With the insight our experts recommend, often small changes can greatly improve solution functionality. Solution Assessments also uncover areas in mature solutions where newer OnBase features can replace scripting or custom code. Put simply, a solution assessment typically results in better performing solutions that are easier to use and maintain.
Engage Upgrade Services to reduce the downtime and risks involved with upgrading enterprise software—particularly if timing is tight, infrastructure upgrades are part of the project, there are critical enterprise integrations to ERPs CRMs, EMRs policy administration or other systems, or your software is several versions behind the intended upgrade.
Our services are designed to develop your upgrade competency and confidence. We have many levels of service, ranging from consulting on a discrete area of the upgrade, to remotely performing upgrades for smaller-scale solutions, to coming onsite and a performing a comprehensive upgrade service.