OnBase customers depend on Hyland Software for guidance on improving their industry-specific business processes with ECM. The need to manage costs, maintain efficiency and increase functionality of ECM solutions as they mature is a rapidly growing catalyst of OnBase service requests in every industry across the globe, from insurance and manufacturing to finance, healthcare and higher education.
Our analysts are ECM experts in those industries, and our peripheral technical expertise covers areas including high-availability, storage, database, ERP, EMR, virtualization, policy administration and CRM technologies. Working together with you, we can quickly uncover how individual processes and the technology supporting them affects the overall productivity and profitability of your organization.
We offer a broad scale of planning services, from targeted analysis of specific business processes to deep-dive analysis of enterprise infrastructure and ECM performance.
Business Process Analysis evaluates your organization’s current processes and dependencies, how they affect other processes up and downstream, and what the right ECM building blocks are to make processes work better for the enterprise as a whole. For example, we’ll propose solutions that would enable you to provide business quotes within a few hours instead of days, or eliminate duplicate paperwork to increase order throughput.
Specific areas investigated and documented in the study include business needs, current processes, business unit responsibilities and the future needs of your organization.
Enterprise Solution Planning services tactically work ECM solution planning into your overall, long-term enterprise technology strategy in accordance with budgets, resources and other technology investments, like SAP®, Epic or PeopleSoft®. This structured engagement logically identifies when and where business areas can utilize new OnBase technology or methodologies to keep your business processes steadily performing above expectation, regardless of the addition of users, integrations, business units or new solutions.
This 24-month plan delivered as part of the service includes a structured, pro-active roadmap as well as analysis providing insight into the priorities of individual business units and how they contribute to enterprise initiatives.
High-Availability Planning is not just having a plan in case of disasters like an earthquake or major power outage. It could be that your hospital needs access to patient records, or your manufacturing enterprise needs to be able to meet customer demand on the other side of the globe at all times. You may need contract assurance that your OnBase documents and data will be available and accessible 24 hours a day, seven days a week.
In High-Availability Planning services, our experts thoroughly analyze your high-availability and compliance criteria, your infrastructure and your critical business processes. They then design the solutions and the service level agreements that satisfy your specific requirements.
Our Infrastructure and OnBase Performance Assessment help you understand not only what you can do to optimize the performance of your existing or proposed OnBase solutions, but how to get the most out of the implementation over-time, including extending the life of your database and storage servers.
The service utilizes a database administrator (DBA) to evaluate the database configuration, usage and performance, an infrastructure analyst to analyze storage, hardware settings and network traffic, and a solutions engineer to evaluate OnBase configurations and usage as well as supporting applications. This cause-and-effect analysis enables our experts to identify where performance in one area is affecting the solution in another.