Field Services

You have the newest field service management software. Your call center agents have great tools. But what happens when the two teams need to share information? How does information from your field service software get into the hands of agents, and vice versa?

OnBase works with your CRM and field service software so you share information across teams – and locations – faster. Shorten your service calls and solve problems on the first visit.

• Identifies and communicates top defects to focus time and money on unique issues
• Enables field representatives to update documents with notes and supporting content while in the field
• Creates and shares knowledge bases with customers to let agents focus on more difficult problems
• Provides agents with the most updated documents to help field representatives solve problems on the first visit