Integrate with Call Monitoring Software

You know there’s more to call center monitoring than just listening in on your agents’ calls. An effective call monitoring system not only lets you observe agent performance, but helps you communicate with and coach your agents. Unfortunately, many call center monitoring packages force you to perform manual tasks like filling out forms and passing them out to agents and supervisors.

OnBase integrates with your existing systems to manage documents like feedback forms and call monitoring waivers faster. Instead of manually tracking and routing this information, you have time to focus on serving your agents.

• Provides timely, usable feedback and coaching to customer service agents
• Creates and automatically sends feedback forms to agents for acknowledgement and approval
• Manages sensitive agent performance information securely 
• Distributes and manages call monitoring waivers automatically