Integration for IBM Lotus Notes®

When IBM Lotus Notes is a primary business tool for your users, why should they have to leave it to find what they need in OnBase? It reduces productivity and hinders adoption. With the Integration for IBM Lotus Notes, users interact with OnBase content and Workflow processes within Lotus Notes. They can import and automatically index e-mails by just dragging and dropping an e-mail into Lotus Notes. They can also pull up OnBase documents, link to workflows, view OnBase folders and cross-reference, all without leaving Lotus Notes.

Application

If a customer service representative is working with a particular customer and exchanges e-mails back and forth, a good deal of customer history could be in their inbox. If that representative then leaves the organisation, all of that e-mail correspondence with the customer could be lost. With the Integration for IBM Lotus Notes, the customer e-mails are safely stored in OnBase and easily accessed by authorised users.

Core Features

• Links relevant e-mails to business processes via Workflow, folders and cross-referencing
• Eliminates e-mail data silos and storage redundancies by centrally managing all communications throughout the enterprise
• Reduces process cycle times by capturing e-mails and attachments as they are received
• Automates import and index of e-mails and attachments, increasing accuracy, consistency and efficiency