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Customer Community

One of Hyland’s five core values is, “Our customers are our partners.” And it’s not just something we talk about. It’s something every Hyland employee lives every day. We also believe that getting any software technology to meet its full potential takes a vibrant user community.

That’s why we’ve developed our OnBase Customer Community. They’re dedicated to helping you get the most out of your OnBase solution. With our Customer Community, you have the opportunity to learn from your fellow OnBase peers and colleagues, as well as our experts.

Exclusively for OnBase users, Users.OnBase.com is the heart of our Customer Programmes.

It’s the one place to go for all of our user resources. Whether you’re a user looking for business information or a System Administrator looking for technical information, you’ll find what you’re looking for with our Customer Programmes. Webinars, newsletters, blogs, online support, training, conferences and user groups are all there to help you make your OnBase solution the best it can be.

  • Educational webinars grow your knowledge of OnBase and keep you up-to-date on our latest products, enhancements and upgrades
  • A monthly newsletter provides users with information about what’s going on with OnBase and the ECM industry
  • Blogs let you ask questions, create discussions and research information with other users and Hyland experts

If you’re already a customer, sign up for your free account on Users.OnBase.com.

Expanding your knowledge of OnBase only makes your solution stronger. The Customer Programme webinars offer an easy way to find out more about OnBase and they fit every kind of OnBase user – business and technical, novice and expert:

  • OnBase 101: A monthly series that takes a high-level dive into the software or news in the ECM industry
  • ProductViews: A bi-weekly, introductory series with the latest info about OnBase products and solutions
  • TrainingViews: A deeper dive into OnBase that explores the technical nuances of OnBase
  • ReleaseViews: Stay current on the latest OnBase advances and learn about some of the business cases behind new development

All webinars are free and recorded live so they are available on Users.OnBase.com for easy on-demand access.

Learning from other OnBase users in your same industry is invaluable. Our Vertical OnBase Groups of User Experts (VOGUEs) bring you together to do just that. Each VOGUE has its own user-driven Web site to offer industry-specific webinars, educational resources and networking opportunities. That way, it’s easy to share new ideas, get advice and learn from your peers.

Industries represented include:

  • Commercial – including the energy, manufacturing and construction industries
  • Financial Services
  • Government
  • Healthcare
  • Higher Education
  • Insurance

Plus, VOGUEs help us decide how to further develop OnBase. By submitting software enhancement requests directly to Hyland.