Mitsui Sumitomo Seguros (MSS) sought to be the insurance carrier of choice among Brazilian brokers and increase its market share. In order to stand out to the brokerage community, MSS had to prove its customer service was superior and operations were efficient to the country’s best brokers. MSS’s existing paper-based processes would prevent this differentiation, so leaders sought an enterprise content management (ECM) solution to facilitate growth.
Benefits
- Reduces time to issue a policy by up to 50 percent (from 15 days to eight)
- Increases number of policies issued by 2,000 or more each month
- Provides additional customer service to attract exceptional brokers
- Improves ability to track policies
- Improves quality of policy assembly
- Increases consistency of policy issuance
- Issue 50 percent more policies without increasing staff
|